Achieving Business Excellence

Achieving Business Excellence is John's most intensive business improvement workshop and was created specifically to help a management team take a hard, honest look at their business and determine exactly where their strengths and weaknesses are, and then create a focused plan for how to overcome their weaknesses and succeed at a higher level in the marketplace. John has presented this program to CEOs and senior managers at more than 200 companies with extremely positive results.

Some key elements of this workshop include:

• Understanding the importance of creating a clear vision and focused strategy
• Numerous benchmarking audits against top companies
• Understanding the four primary and four secondary drivers of business excellence
• Examining the importance of mastering the organization's "moments of truth"
• Why it is critical to own the voice of the customer
• An in-depth look at how organizations create effective strategies

What to expect

At the end of this workshop the team will leave with a greatly improved understanding of their business and a plan with specific action steps on what needs to be done immediately to improve the revenues, market share and profitability of the organization.

Ask us about customization options

The seminar can be presented at your location or off site, whichever you prefer. Contact our office to discuss specifically how this workshop can be customized and used to effectively improve your business.