As one of the top professional speakers in America, John Spence delivers information-intensive keynotes and breakout sessions that are highly focused and results-oriented, while remaining fun and entertaining.
Most of John’s keynotes focus on leadership, teamwork, business excellence, strategic thinking, corporate culture and customer service, however any topic he considers an area of focus can be delivered as a keynote. John always takes the time necessary with his client to fully customize his presentation to ensure the message is exactly on target; John never presents a “generic” speech.
All of John’s programs can be adapted from a keynote, to a two-hour program, half-, full- or multi-day workshop and all of John’s sessions can be delivered as keynotes. The goal is for participants to embrace the action-oriented concepts and use them immediately for positive impact on their businesses.
This is a collection of brief overviews of John’s most requested speeches.
The Leader of the Future
Based on John’s work as the senior instructor for several corporate leadership development programs, this speech focuses on the characteristics, skills, attitudes and behaviors that are required to be a highly effective leader in this fast-moving business environment. Topics for this speech include:
- EQ/IQ/AQ (Emotional Quotient, Intelligence Quotient, and Agility Quotient)
- Collaboration and teamwork
- Other essential skills
This thought-provoking and motivating session will help attendees understand what is required to be the kind of leader that engenders trust, respect, and loyalty from their team and to continually prepare themselves for what’s next.
John also has an advanced leader of the future workshop that addresses the same issues in much more depth and allows attendees to develop their own personal leadership competency model that outlines skills, attributes, and behaviors of the kind of leader they aspire to be.
Formula For Business Excellence
For nearly 30 years, John has studied hundreds of the businesses he has worked with around the world looking for a pattern of what the very best organizations consistently focus on to achieve and sustain high levels of success. From that research, he developed a “Formula For Business Excellence.” In John’s most requested workshop, he presents the four critical elements of the formula:
- Top talent
- Winning culture
- Extreme customer focus
- Disciplined execution
Full of stories, anecdotes and lots of real-world application, this speech will help attendees clearly understand what they must do to take their business to the next level and keep it moving forward. This speech is appropriate for anyone who manages or leads a team, department, division or an entire organization. The main themes for this presentation are around creating a culture of engagement, developing extreme customer focus, how to increase accountability and the importance of disciplined execution within an organization.
The Magic of a Great Culture
Because culture is a major driver of organizational success and can be a sustainable competitive advantage, this is one of John’s most popular speeches. Based on several global research studies and John’s proprietary research, this program takes an in-depth look at what is required to build the kind of corporate culture that attracts, retains and grows truly outstanding employees. Some of the areas that John addresses in this program include:
- The six key factors highly talented people look for in a company where they want to work
- The need for creating an inviting and family-like culture
- Making sure that people are treated fairly and set up for success
- The importance of purpose (oftentimes more important than pay)
- Why is it essential to create a culture of catching people doing things right
This presentation also touches on creating a learning culture that supports leadership growth, improving communication across the organization, building high-performance teams and increasing levels of accountability.
John also shares how creating a genuine and sincerely positive culture can be one of a company’s best differentiators in the marketplace and boost to the bottom line.
Delivering Consistently Superior Customer Service
In a world where consumers can buy basically the same product, at the same or lower price, from dozens of different businesses; ensuring that they have a wonderful customer experience is critical to the success of every organization. In this presentation, John will cover specific ideas and tools that the audience can use to dramatically increase customer satisfaction and loyalty. Customer service isn’t just about being courteous to your customers – it’s a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public eye.
- Some of the topics covered with this program include:
- Owning the voice of the customer
- Understanding the concept of “Moments Of Truth”
- The five levels of customer satisfaction
- Approaching customer service as a craft
- How to turn customers into customer evangelists that become a referral engine driving business to your company
- The importance of providing excellent service for your internal customers
John tackles this pressing business management question as we enter the new age of a multi-generational workforce. People are living longer, working longer and businesses can easily have work teams ranging from their 20’s to their 70’s.
This information-intensive keynote or workshop will provide the specific skills and tools to help you successfully lead and manage across this incredibly diverse workforce.
Today’s workforce looks very different than those of the past. It is now common for employee groups to extend across as many as five generations within an organization creating a wide array of working styles, values, diversity, and even the definition of what “work” or “career” means.
But generational differences don’t have to create a divide in the workplace. Regardless of the generational makeup of the company, managers need to view their employees as individuals with unique attributes and needs of their own. Effective managers should look for personal motivators and understand that people want to be judged on their merits and contributions, not as part of some special demographic or generation.
In this keynote, John will address these challenging issues by covering the following topics:
- Identifying the key characteristics of the five separate generations.
- Traditionalists—born before 1946
- Baby Boomers—born between 1946 and 1964
- Generation X—born between 1965 and 1976
- Generation Y, or Millennials—born between 1977 and 1997
- Generation Z—born after 1997
- Dispelling the myths about each of the generations.
- Using culture, vision and purpose to align everyone in the organization.
- How to manage and motivate people from different generations.
- Embracing diversity within an organization at many levels, not just generational
- Specific tools for improving intergenerational cohesion and teamwork.
- Dealing effectively with conflict between generations.
John uses research data, personal experience, and a lighthearted approach to help people respect the differences and benefits of having a highly diverse and multigenerational organization.