Business Excellence, Career Success, Customer Service, John's Rants

November 2, 2026

What’s the Poster in Your Window?

Years ago, I heard a story from a Canadian professional speaker named Donald Cooper that I’ve never

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Business Excellence, Career Success, Customer Service, Life Success

June 17, 2024

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to the power of

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