July 22, 2024

The Power of Referrals in Business

Many businesses depend almost exclusively on referrals. A few come to mind right away: real estate agents,

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June 17, 2024

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to the power of

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December 11, 2023

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of your strategy. It

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January 28, 2009

The Single Most Important Indicator of Business Success

I just received a wonderful note from my friend Miguel da Rocha Cavalcanti in Rio de Janeiro

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