Customer Service, Employee Engagement, High Performance Teams, Leadership

February 2, 2012

What Do You Expect?

During the past several months I have delivered numerous workshops and speeches for clients who were all

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Branding / Advertising, Business Excellence, Customer Service, John's Rants, Strategy

January 15, 2012

The Secret to Owning Your Market

I have some very strong beliefs about what it takes to run a highly successful business and

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Branding / Advertising, Business Excellence, Customer Service, Strategy

September 19, 2011

How to Win in a Local Market

A few weeks ago a good friend of mine that is starting up a new professional services

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Book Reviews, Branding / Advertising, Business Excellence, Customer Service, John's Rants

June 15, 2011

A Universal Master Key to Business Success

In one of the greatest self-help books ever written, Napoleon Hill’s “Think and Grow Rich,” the author

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Branding / Advertising, Customer Service, John's Rants, Strategy

June 9, 2011

Would You Like To Double Your Profits?

I have just returned from two days of facilitating a strategic planning retreat for the board of

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Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy

May 5, 2011

Creating MORE Accountability

I have just returned from presenting a workshop at the Apple Specialist Marketing Conference (what a great

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