Business Excellence, Career Success, Leadership, Strategy

October 19, 2026

Better Strategic Thinking Leads to Better Strategy

The quality of the thinking that goes into your strategy determines the quality of the strategy you

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Business Excellence, Career Success, Leadership, Life Success, Strategy

September 21, 2026

A Strategy for a Better Life

For more than 25 years, I have taught at the Securities Industry Institute at the Wharton School

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Business Excellence, Career Success, Leadership, Life Success, Strategy

July 27, 2026

Don’t Change Your Strategy Under Pressure

During challenging economic times, it’s natural for leadership teams to feel pressure as customers become more cautious

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Business Excellence, Career Success, Customer Service, Leadership, Life Success, Strategy

October 20, 2025

The Difference Between Customer Service and Hospitality

I recently heard a distinction that stopped me in my tracks: the difference between customer service and

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Business Excellence, Career Success, John's Rants, Leadership, Life Success, Strategy

September 22, 2025

Strategic Thinking vs. Strategic Planning: Why the Distinction Matters

This week I was facilitating a strategy meeting where the group wrestled with an important but common

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Business Excellence, Career Success, Leadership, Life Success, Sales Success, Strategy

August 25, 2025

Parity Can Be A Winning Strategy

Many business leaders I meet still believe the only way to win is to be dramatically different

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