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Blog

June 9, 2009

5

Business Excellence

The Three Keys to Success in a Tough Economy

When times are tough, the number one thing that will help you survive is your staff. That’s ...

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May 26, 2009

5

Business Excellence, Customer Service, John's Rants

Do You Truly Add Value?

When times were good and money was flowing fast it was easy to generate business without a ...

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May 6, 2009

7

John's Rants

How to have Much Less Stress and Much More Happiness

I know that right now many people are feeling stressed and overwhelmed, and that is only natural ...

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April 7, 2009

3

Business Excellence, Leadership

Building an Effective Leadership Development Program

A few weeks ago I was contacted by a colleague who works for one of our government’s ...

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January 28, 2009

7

Business Excellence, Customer Service

The Single Most Important Indicator of Business Success

I just received a wonderful note from my friend Miguel da Rocha Cavalcanti in Rio de Janeiro ...

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November 17, 2008

5

Business Excellence, John's Rants

Some Ideas on Creativity and Failure

Last week, I got an e-mail from one of my most treasured friends and professional colleagues, Hirofumi ...

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