Business Excellence, Career Success, Customer Service, Leadership, Life Success

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns ...

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Business Excellence, Career Success, Customer Service, Life Success

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to ...

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

How to Create a Win-Win Relationship

Guest Post By Frank Sonnenberg What’s on your mind before you make a new ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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