Business Excellence, Career Success, Customer Service, Leadership, Life Success, Strategy

October 20, 2025

The Difference Between Customer Service and Hospitality

I recently heard a distinction that stopped me in my tracks: the difference between customer service and

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Business Excellence, Career Success, Communication, Customer Service, John's Rants, Life Success

September 29, 2025

The Waiter Who Wouldn’t Write It Down

This morning I went out for breakfast. My order was simple: two eggs over medium, sausage, and

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

June 24, 2024

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns the marketplace.” As

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Business Excellence, Career Success, Customer Service, Life Success

June 17, 2024

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to the power of

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

December 11, 2023

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of your strategy. It

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

September 11, 2023

How to Create a Win-Win Relationship

Guest Post By Frank Sonnenberg What’s on your mind before you make a new networking connection, negotiate

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