Branding / Advertising, Business Excellence, Customer Service, John's Rants, Sales Success

December 28, 2018

How to Make Your Business MUCH More Successful in 2019

Every year I do a video with some ideas about how to make your business more successful

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Business Excellence, Customer Service, Sales Success

October 25, 2017

If you want to make more money: ASK

Several years ago, one of my clients asked me to put together a special workshop to help

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Business Excellence, Customer Service, Employee Engagement, Leadership, Winning Culture

July 22, 2017

Which Should Come First? The Employee or the Customer?

A few weeks ago I posted a guest video from my good friend Joe Calloway, so that

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Accountability, Business Excellence, Customer Service, John's Rants

October 27, 2016

For Your Convenience

Whenever you see the phrase, “For your convenience,” you know it’s going to be anything but convenient.

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Business Excellence, Customer Service, High Performance Teams, Strategy, Winning Culture

September 26, 2016

The Six Fundamentals of Business Success

This evening I’m giving a speech to 350 CEOs of small to medium-size businesses and I’ve been

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