Written By: Scott Ballard
People typically don’t leave jobs to pursue other opportunities; they leave because of their leaders. Studies indicate that 80% of disengagement and job turnover cases are due to leadership issues. This resource offers a simple yet powerful solution: three questions that address the core need for connection, engagement, and inspiration. By applying these questions, leaders can transform their team dynamics, resulting in a motivated and committed workforce.
Enhancing the employee experience by ensuring that people feel heard and known, leads to a sense of being valued or “loved.” This significantly contributes to retaining team members. It offers an effective way to build responsible, caring, and productive business relationships.
Here are the 3 Greatest Questions Leaders Should Ask Their People
1. How Are You?
- Practice: Listen attentively and focus on their response.
- Outcome: This builds trust and reveals deeper insights into their personal and professional lives.
- Quote: “Most people do not listen with the intent to understand; they listen with the intent to reply.” — Stephen R. Covey
2. How Can I Help You Do Your Job Better?
- Practice: Suspend your own agenda and listen.
- Outcome: Encourages honest feedback and collaborative problem-solving.
- Quote: “The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” — Ronald Reagan
3. What Is Your Greatest Fear Right Now?
- Practice: Create an environment where honesty about fears is encouraged.
- Outcome: Fosters trust and unity within the team.
- Quote: “Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled.” — Anne M. Mulcahy
Implementation Tips
- Frequency: Ask these questions weekly or at least monthly.
- Listening: After asking, pause and listen without interrupting.
- Consistency: Regularly asking these questions will transform your team dynamics over time.
By integrating these three questions into your leadership practice, you can create a more engaged, inspired, and connected team, leading to better results for everyone involved.
Scott Ballard – Coach, Author & Speaker
Confidence Coach LLC
7325 NE Imbrie Dr., Suite 340 Hillsboro, OR 97124
Email: scott@confidencecoach.org
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