Business Excellence, Career Success, Customer Service, Leadership, Life Success

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns ...

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

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Business Excellence, Career Success, Leadership, Life Success, Strategy

The Ultimate Formula for Strategic Success

I have taught strategic thinking and planning in an executive-level course at the Wharton ...

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Business Excellence, Leadership, Strategy

I Have Changed My Mind About Strategy

I have been studying and teaching strategy for nearly 20 years and I thought ...

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