Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

December 11, 2023

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of your strategy. It

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Branding / Advertising, Business Excellence, Customer Service, Life Success

December 13, 2021

How to Win in a Local Market

A good friend of mine that is starting up a new professional services firm asked me to

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Business Excellence, Customer Service

January 28, 2009

The Single Most Important Indicator of Business Success

I just received a wonderful note from my friend Miguel da Rocha Cavalcanti in Rio de Janeiro

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