Years ago, I heard a story from a Canadian professional speaker named Donald Cooper that I’ve never
November 2, 2026
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July 27, 2026
Don’t Change Your Strategy Under Pressure
During challenging economic times, it’s natural for leadership teams to feel pressure as customers become more cautious
July 22, 2024
The Power of Referrals in Business
Many businesses depend almost exclusively on referrals. A few come to mind right away: real estate agents,
June 24, 2024
Unlocking Customer-Centricity: Five Models to Transform Your Business
It is one of my mantras: “Whoever owns the voice of the customer owns the marketplace.” As
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