Accountability, Business Excellence, Customer Service, John's Rants For Your ConvenienceWhenever you see the phrase, “For your convenience,” you know it’s going to be ... Read More
Business Excellence, Customer Service, Winning Culture How To Achieve Customer Service SuccessI think pretty much every business understands that giving great customer service is important. ... Read More
Business Excellence, Customer Service, Innovation & Creativity, John's Rants Professional Listeners?During my recent trip to New Zealand I gave a number of talks on ... Read More
Business Excellence, Customer Service, John's Rants, Life Success Say Thank You!!I spend a lot of time in hotels and airports. Often when I see ... Read More
Accountability, Business Excellence, Career Success, Customer Service, Employee Engagement, John's Rants, Winning Culture Doing Your JobLet me help you understand something… doing your job gets you NO extra credit ... Read More
Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy How To Get More CustomersRecently I’ve had several friends who own small businesses ask me how to get ... Read More
