Business Excellence, Career Success, Sales Success, Trust

January 2, 2017

How To “Win” In Sales

  This is one of the biggest “aha moments” I ever had when learning to be salesperson,

Read More

Accountability, Business Excellence, Customer Service, John's Rants

October 27, 2016

For Your Convenience

Whenever you see the phrase, “For your convenience,” you know it’s going to be anything but convenient.

Read More

Business Excellence, Customer Service, Winning Culture

September 16, 2016

How To Achieve Customer Service Success

I think pretty much every business understands that giving great customer service is important. However, it confuses

Read More

Business Excellence, Customer Service, Innovation & Creativity, John's Rants

August 7, 2016

Professional Listeners?

During my recent trip to New Zealand I gave a number of talks on how technology is

Read More

Business Excellence, Customer Service, John's Rants, Life Success

April 5, 2016

Say Thank You!!

I spend a lot of time in hotels and airports. Often when I see someone sweeping the

Read More