Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants GREAT Advice From Uber-Guru Tom PetersI have been a fan of Tom Peters since his first book, “In Search ... Read More
Business Excellence, John's Rants The Fourth QuarterI’m not typically one for sports analogies, but I think this one fits: the ... Read More
Business Excellence, Customer Service, John's Rants Do You Truly Add Value?When times were good and money was flowing fast it was easy to generate ... Read More
Business Excellence, Customer Service The Single Most Important Indicator of Business SuccessI just received a wonderful note from my friend Miguel da Rocha Cavalcanti in ... Read More
Business Excellence, Customer Service, John's Rants Does Your Company Get It?I have just gotten off the phone with one of my favorite clients in ... Read More
