Business Excellence, Career Success, Customer Service, Leadership, Life Success Unlocking Customer-Centricity: Five Models to Transform Your BusinessIt is one of my mantras: “Whoever owns the voice of the customer owns ... Read More
Business Excellence, Career Success, Communication, Employee Engagement, Leadership, Life Success Micromanagement: A Leader’s Wake-Up CallI teach leadership for a living. A key lesson: hire great people, get out ... Read More
Business Excellence, Career Success, Life Success Excellence Not PerfectionMany years ago, a friend visited me at the company I was running. As ... Read More
