Customer Service, Employee Engagement, High Performance Teams, Leadership

February 2, 2012

What Do You Expect?

During the past several months I have delivered numerous workshops and speeches for clients who were all

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Employee Engagement, High Performance Teams, Leadership

September 24, 2011

The Four Pieces of Paper

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Branding / Advertising, Business Excellence, Customer Service, Strategy

September 19, 2011

How to Win in a Local Market

A few weeks ago a good friend of mine that is starting up a new professional services

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Business Excellence, Career Success, High Performance Teams

May 25, 2011

How to Build a High Performance Team (HPT)

Recently I had the pleasure of teaching a High-Performance Team (HPT) class for one of my favorite

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Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy

May 5, 2011

Creating MORE Accountability

I have just returned from presenting a workshop at the Apple Specialist Marketing Conference (what a great

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Business Excellence, Customer Service, Employee Engagement, John's Rants

March 17, 2011

Bad Employees = Bankruptcy

Some of you might recall that about six months ago I wrote a blog about a friend

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