Business Excellence, Customer Service, John's Rants, Strategy

July 28, 2015

Fire Your Customers

It can be very challenging for a business owner to finally admit that it’s time to… “Fire

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

July 24, 2015

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get more customers. Since

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Business Excellence, John's Rants, Leadership, Strategy, Winning Culture

February 21, 2015

Three BIG Ideas On The Future Of Business

I am now entering my 21st year as a management thinker, author, adviser and professional speaker on

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Business Excellence, Customer Service, Employee Engagement, John's Rants, Leadership, Strategy, Winning Culture

December 7, 2014

Five Fundamentals of Business Success

I just taught a series of business success seminars to about 300 entrepreneurs in Amsterdam and wanted

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Customer Service, Employee Engagement, John's Rants, Winning Culture

June 17, 2014

Ten Business Success Ideas

As I sit here in the lobby of the Marriott in downtown Vancouver, I am reflecting on

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