Business Excellence

March 15, 2016

CULTURE = CASH

For many, many businesses today the only competitive differentiator they truly have is the quality of the

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Customer Service, Employee Engagement, John's Rants, Winning Culture

June 17, 2014

Ten Business Success Ideas

As I sit here in the lobby of the Marriott in downtown Vancouver, I am reflecting on

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Customer Service, Employee Engagement, High Performance Teams, Leadership

February 2, 2012

What Do You Expect?

During the past several months I have delivered numerous workshops and speeches for clients who were all

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Business Excellence, Career Success, High Performance Teams

May 25, 2011

How to Build a High Performance Team (HPT)

Recently I had the pleasure of teaching a High-Performance Team (HPT) class for one of my favorite

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Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy

May 5, 2011

Creating MORE Accountability

I have just returned from presenting a workshop at the Apple Specialist Marketing Conference (what a great

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Business Excellence, Career Success, Leadership

December 12, 2010

The Need for Courageous Communication

I have just returned from Canada where I delivered several speeches and had the opportunity to spend

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