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Blog

June 9, 2011

4

Branding / Advertising, Customer Service, John's Rants, Strategy

Would You Like To Double Your Profits?

I have just returned from two days of facilitating a strategic planning retreat for the board of ...

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May 25, 2011

12

Business Excellence, Career Success, High Performance Teams

How to Build a High Performance Team (HPT)

Recently I had the pleasure of teaching a High-Performance Team (HPT) class for one of my favorite ...

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May 5, 2011

7

Business Excellence, Customer Service, High Performance Teams, Leadership, Strategy

Creating MORE Accountability

I have just returned from presenting a workshop at the Apple Specialist Marketing Conference (what a great ...

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March 28, 2011

23

Business Excellence, High Performance Teams, John's Rants

Meetings do NOT = Results!

Over the past several years I have had calls from a number of companies that have requested ...

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March 17, 2011

24

Business Excellence, Customer Service, Employee Engagement, John's Rants

Bad Employees = Bankruptcy

Some of you might recall that about six months ago I wrote a blog about a friend ...

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December 12, 2010

5

Business Excellence, Career Success, Leadership

The Need for Courageous Communication

I have just returned from Canada where I delivered several speeches and had the opportunity to spend ...

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