Business Excellence, Customer Service, John's Rants, Life Success

July 31, 2023

The Recipe for Repeatable Success

Because of my travel schedule (200+ days a year), I go to a lot of restaurants. There’s

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

May 24, 2022

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture of continuous innovation

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

May 10, 2022

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I worked with more

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

February 14, 2022

How to C.A.R.E. for Your Employees

Recently, I posted this comment and the quote below on my LinkedIn page. And then something wonderful

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

December 20, 2021

What Keeps You Up at Night?

I sent this brief note to a group of my close friends who are all small business

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Branding / Advertising, Business Excellence, Customer Service, Life Success

December 13, 2021

How to Win in a Local Market

A good friend of mine that is starting up a new professional services firm asked me to

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