Business Excellence, Customer Service, Employee Engagement, Leadership, Winning Culture

Which Should Come First? The Employee or the Customer?

A few weeks ago I posted a guest video from my good friend Joe ...

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Accountability, Business Excellence, Customer Service, John's Rants

For Your Convenience

Whenever you see the phrase, “For your convenience,” you know it’s going to be ...

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Business Excellence, Customer Service, High Performance Teams, Strategy, Winning Culture

The Six Fundamentals of Business Success

This evening I’m giving a speech to 350 CEOs of small to medium-size businesses ...

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Business Excellence, Customer Service, Winning Culture

How To Achieve Customer Service Success

I think pretty much every business understands that giving great customer service is important. ...

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