Business Excellence, Customer Service, Winning Culture

September 16, 2016

How To Achieve Customer Service Success

I think pretty much every business understands that giving great customer service is important. However, it confuses

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Business Excellence, Customer Service, Innovation & Creativity, John's Rants

August 7, 2016

Professional Listeners?

During my recent trip to New Zealand I gave a number of talks on how technology is

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Business Excellence, Customer Service, John's Rants, Life Success

April 5, 2016

Say Thank You!!

I spend a lot of time in hotels and airports. Often when I see someone sweeping the

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Business Excellence, Customer Service, John's Rants, Strategy

July 28, 2015

Fire Your Customers

It can be very challenging for a business owner to finally admit that it’s time to… “Fire

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

July 24, 2015

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get more customers. Since

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