Business Excellence, Customer Service, Employee Engagement, John's Rants, Leadership, Strategy, Winning Culture

December 7, 2014

Five Fundamentals of Business Success

I just taught a series of business success seminars to about 300 entrepreneurs in Amsterdam and wanted

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Customer Service, Employee Engagement, John's Rants, Winning Culture

June 17, 2014

Ten Business Success Ideas

As I sit here in the lobby of the Marriott in downtown Vancouver, I am reflecting on

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Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture

September 22, 2013

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard of, Kirt Manecke,

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Business Excellence, Career Success, Customer Service, John's Rants, Leadership, Life Success

September 7, 2013

Success Quotes: 51 Ways Ordinary People Reached World-Class

I recently came across this extremely powerful list of success quotes by Robin Sharma, a writer and

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Business Excellence, Customer Service, Strategy

April 17, 2012

What Do You Worry About?

A few days ago I was talking to one of my clients, a brilliant young man (it

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Customer Service, Employee Engagement, High Performance Teams, Leadership

February 2, 2012

What Do You Expect?

During the past several months I have delivered numerous workshops and speeches for clients who were all

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