Business Excellence, Career Success, Communication, Customer Service, John's Rants, Life Success

The Waiter Who Wouldn’t Write It Down

This morning I went out for breakfast. My order was simple: two eggs over ...

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Business Excellence, Career Success, John's Rants, Leadership, Life Success, Strategy

Strategic Thinking vs. Strategic Planning: Why the Distinction Matters

This week I was facilitating a strategy meeting where the group wrestled with an ...

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Adaptability, Business Excellence, Career Success, John's Rants, Leadership, Life Success

How AI is Reshaping Companies

Last week I facilitated a board meeting where two outside experts were invited to ...

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Business Excellence, Career Success, John's Rants, Leadership, Life Success, Trust

What the Great Recession Taught Me About Leadership

I had a front-row seat during the Great Recession of 2007–2009. I worked with ...

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Business Excellence, Career Success, John's Rants, Life Success

You Can Have Just About Anything—If You’re Willing to Pay the Price

Lately, several friends and clients have told me they’re thinking about taking a new ...

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