Accountability, Business Excellence, Career Success, Customer Service, Employee Engagement, John's Rants, Winning Culture

Doing Your Job

Let me help you understand something… doing your job gets you NO extra credit ...

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John's Rants, Leadership

Leadership: Competence vs. Charisma

I’m writing this blog from La Jolla, California, where I am currently working for ...

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Career Success, John's Rants, Life Success

How Do You Become World-class?

Because I teach business excellence for living and have won a few “Thought Leader” ...

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Business Excellence, Customer Service, John's Rants, Strategy

Fire Your Customers

It can be very challenging for a business owner to finally admit that it’s ...

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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