Business Excellence, Career Success, Leadership, Life Success, Vision

The Value of Vision

I am currently working on a book with my good friend Oleg Konovalov. We ...

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Adaptability, AQ, Business Excellence, Career Success, Decision Making, Leadership, Life Success

The Future of Leadership

It is a lesson I have learned over and over in nearly 30 years ...

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Business Excellence, Career Success, John's Rants, Life Success

What I Wished I Had Learned In College

My good friend, Deepa Tojan, recently posted on LinkedIn that she received an invitation ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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Business Excellence, Career Success, Culture, Leadership, Life Success

Urgency is Allergic to Bureaucracy

Nothing on the face of the earth is as deadly poisonous to a culture ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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