Business Excellence, Customer Service, John's Rants, Strategy

Fire Your Customers

It can be very challenging for a business owner to finally admit that it’s ...

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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Business Excellence, John's Rants, Leadership, Strategy, Winning Culture

Three BIG Ideas On The Future Of Business

I am now entering my 21st year as a management thinker, author, adviser and ...

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Business Excellence, Customer Service, Employee Engagement, John's Rants, Leadership, Strategy, Winning Culture

Five Fundamentals of Business Success

I just taught a series of business success seminars to about 300 entrepreneurs in ...

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Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard ...

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Career Success, John's Rants, Leadership, Strategy

The Four Biggest Challenges Facing Industry Leaders

I was extremely honored  when asked to contribute this article to the Securities Industry and Financial Markets ...

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