I have been helping companies build winning strategies for more than three decades. Crafting ...
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Many people think you must completely differentiate yourself from your competition to create a ...
I just read an article on knowledge work versus wisdom work, and I think ...
It is one of my mantras: “Whoever owns the voice of the customer owns ...
In the world of fine dining, service is an art. It’s a testament to ...
In a struggling economy, businesses face hard choices. When profitability drops, layoffs loom. Even ...