Business Excellence, Career Success, Customer Service, John's Rants

November 2, 2026

What’s the Poster in Your Window?

Years ago, I heard a story from a Canadian professional speaker named Donald Cooper that I’ve never

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Business Excellence, Career Success, Customer Service, Leadership, Life Success, Strategy

October 20, 2025

The Difference Between Customer Service and Hospitality

I recently heard a distinction that stopped me in my tracks: the difference between customer service and

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Business Excellence, Career Success, Leadership, Life Success

July 22, 2024

The Power of Referrals in Business

Many businesses depend almost exclusively on referrals. A few come to mind right away: real estate agents,

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

June 24, 2024

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns the marketplace.” As

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

December 11, 2023

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of your strategy. It

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Business Excellence, Customer Service, John's Rants, Life Success

July 31, 2023

The Recipe for Repeatable Success

Because of my travel schedule (200+ days a year), I go to a lot of restaurants. There’s

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