Business Excellence, Career Success, Customer Service, John's Rants

November 2, 2026

What’s the Poster in Your Window?

Years ago, I heard a story from a Canadian professional speaker named Donald Cooper that I’ve never

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Business Excellence, Career Success, Customer Service, Life Success

June 17, 2024

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to the power of

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

December 11, 2023

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of your strategy. It

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Business Excellence, Customer Service, John's Rants, Life Success

July 31, 2023

The Recipe for Repeatable Success

Because of my travel schedule (200+ days a year), I go to a lot of restaurants. There’s

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Accountability, Business Excellence, Career Success, Culture, Leadership, Life Success

March 27, 2023

Creating a Culture of Accountability

I have just completed my 24th year as an instructor for the Securities Industry Institute at the

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Business Excellence, Career Success, Leadership, Life Success

March 13, 2023

Thanks for a Job Well Done

Written by Frank Sonnenberg  Why are we surprised when a salesperson knows her stuff? A contractor honors

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