Business Excellence, Career Success, Employee Engagement, Leadership, Life Success

January 9, 2023

Steps to Being a Better Leader

1. Be kind Treat people with dignity and respect. Go out of your way to show genuine

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Adaptability, AQ, Business Excellence, Career Success, Leadership, Life Success, Strategy

November 28, 2022

My Best Advice on Strategic Planning

Below is a note I put together for a client I have worked with for many years.

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Business Excellence, Career Success, Communication, Employee Engagement, Innovation & Creativity, Leadership

May 31, 2022

Dysfunctional Organizational Communications

After three decades as a business improvement consultant, you’d think I would have gotten used to how

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

May 24, 2022

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture of continuous innovation

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

May 10, 2022

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I worked with more

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

February 14, 2022

How to C.A.R.E. for Your Employees

Recently, I posted this comment and the quote below on my LinkedIn page. And then something wonderful

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