Below is a note I put together for a client I have worked with for many years.
November 28, 2022
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May 31, 2022
Dysfunctional Organizational Communications
After three decades as a business improvement consultant, you’d think I would have gotten used to how
May 24, 2022
Extreme Customer Focus
The only sustainable competitive differentiator left to many businesses today is creating a culture of continuous innovation
May 10, 2022
Hire for Attitude
A few years ago, I attended a conference on customer service excellence where I worked with more
February 14, 2022
How to C.A.R.E. for Your Employees
Recently, I posted this comment and the quote below on my LinkedIn page. And then something wonderful
January 25, 2022
The Formula for Business Excellence
In 2009 I wrote a book called Awesomely Simple – Essential Business Strategies for Turning Ideas into
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