Adaptability, AQ, Business Excellence, Career Success, Decision Making, Leadership, Life Success

The Future of Leadership

It is a lesson I have learned over and over in nearly 30 years ...

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Business Excellence, Career Success, Culture, Leadership, Life Success

Urgency is Allergic to Bureaucracy

Nothing on the face of the earth is as deadly poisonous to a culture ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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Business Excellence, Career Success, Communication, Decision Making, Leadership, Life Success

The Gap: A Communication Tool

The idea of the Gap is one of the most valuable concepts I teach ...

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Business Excellence, Career Success, Leadership, Life Success, Vision

The Four Big Challenges

For many years, I’ve been working for an organization that brings together CEOs, presidents, ...

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Business Excellence, Career Success, Leadership, Life Success

Courage: No Guts, No Glory

As you forge ahead on your professional career, you’re going to take the world ...

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