Business Excellence, High Performance Teams, John's Rants, Leadership, Winning Culture

On The Intolerance Of Mediocrity

I have spent the last 20 years of my career studying excellence. I have ...

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Accountability, Business Excellence, Career Success, Customer Service, Employee Engagement, John's Rants, Winning Culture

Doing Your Job

Let me help you understand something… doing your job gets you NO extra credit ...

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Accountability, Business Excellence, Employee Engagement, High Performance Teams, Winning Culture

Delivering Business Excellence

I recently stayed in the best Best Western in the world. I was in ...

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