Accountability, Business Excellence, Career Success, Culture, Employee Engagement, Leadership, Life Success What Does Excellence Mean Here?I often hear leaders say, “We want to build a culture of excellence.” I ... Read More
Business Excellence, Career Success, Communication, High Performance Teams, John's Rants, Leadership The Meaning Gap: Why Gen Z and Their Managers See Work So DifferentlyWhen I entered the workforce in 1989, I was in the last year of ... Read More
Business Excellence, Career Success, Customer Service, Leadership, Life Success, Strategy The Difference Between Customer Service and HospitalityI recently heard a distinction that stopped me in my tracks: the difference between ... Read More
