Business Excellence, Career Success, Leadership

The Need for Courageous Communication

I have just returned from Canada where I delivered several speeches and had the ...

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Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants

GREAT Advice From Uber-Guru Tom Peters

I have been a fan of Tom Peters since his first book, “In Search ...

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Business Excellence, Career Success, Customer Service, High Performance Teams, John's Rants, Leadership, Strategy

What I Learned at the Global Institute for Leadership Development

I have just returned from spending a week in Palm Springs, where I attended ...

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Business Excellence, Customer Service, John's Rants

Does Your Company Get It?

I have just gotten off the phone with one of my favorite clients in ...

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High Performance Teams, Leadership

The Foundation of Employee Accountability

For the past several months my email inbox has been full of requests from ...

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