Business Excellence, Customer Service, John's Rants, Strategy Fire Your CustomersIt can be very challenging for a business owner to finally admit that it’s ... Read More
Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy How To Get More CustomersRecently I’ve had several friends who own small businesses ask me how to get ... Read More
Accountability, Business Excellence, Employee Engagement, High Performance Teams, Winning Culture Delivering Business ExcellenceI recently stayed in the best Best Western in the world. I was in ... Read More
Business Excellence, John's Rants, Leadership, Strategy, Winning Culture Three BIG Ideas On The Future Of BusinessI am now entering my 21st year as a management thinker, author, adviser and ... Read More
Business Excellence, Customer Service, Employee Engagement, John's Rants, Leadership, Strategy, Winning Culture Five Fundamentals of Business SuccessI just taught a series of business success seminars to about 300 entrepreneurs in ... Read More
Customer Service, Employee Engagement, John's Rants, Winning Culture Ten Business Success IdeasAs I sit here in the lobby of the Marriott in downtown Vancouver, I ... Read More
