Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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Accountability, Business Excellence, Employee Engagement, High Performance Teams, Winning Culture

Delivering Business Excellence

I recently stayed in the best Best Western in the world. I was in ...

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Business Excellence, John's Rants, Leadership, Strategy, Winning Culture

Three BIG Ideas On The Future Of Business

I am now entering my 21st year as a management thinker, author, adviser and ...

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Business Excellence, Customer Service, Employee Engagement, John's Rants, Leadership, Strategy, Winning Culture

Five Fundamentals of Business Success

I just taught a series of business success seminars to about 300 entrepreneurs in ...

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John's Rants, Life Success

How to Become an Expert

Although I focus mostly on business topics, I do read a good bit on ...

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