September 25, 2023

22 Actionable Insights for Delivering a World-Class Training Session

I recently conducted a full-day workshop on business excellence for the executive team of a software company

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September 22, 2013

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard of, Kirt Manecke,

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April 7, 2009

Building an Effective Leadership Development Program

A few weeks ago I was contacted by a colleague who works for one of our government’s

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September 5, 2006

The Value of Power Mentors

In the past year I have been asked by three Fortune 100 companies to give presentations on

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