Business Excellence, Career Success, Customer Service, Leadership, Life Success

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns ...

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Business Excellence, Career Success, Customer Service, Life Success

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to ...

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Business Excellence, Career Success, Communication, Employee Engagement, Leadership, Life Success

Micromanagement: A Leader’s Wake-Up Call

I teach leadership for a living. A key lesson: hire great people, get out ...

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