Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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Business Excellence, Career Success, Customer Service, Employee Engagement, Leadership, Life Success

How to C.A.R.E. for Your Employees

Recently, I posted this comment and the quote below on my LinkedIn page. And ...

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Adaptability, Customer Service, Decision Making, Leadership, Life Success, Strategy, Uncategorized

The Key Elements of Strategy

There has been a tremendous amount of upheaval during the past year. Many of ...

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