Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard ...

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Career Success, John's Rants, Leadership, Strategy

The Four Biggest Challenges Facing Industry Leaders

I was extremely honored  when asked to contribute this article to the Securities Industry and Financial Markets ...

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Business Excellence, Customer Service, Strategy

What Do You Worry About?

A few days ago I was talking to one of my clients, a brilliant ...

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