Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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Business Excellence, Career Success, Leadership, Life Success

Complacency: The Enemy of Success

A guest post from Frank Sonnenberg   You’ve worked hard to achieve success. You’ve struggled ...

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Business Excellence, Career Success, Communication, Decision Making, Leadership, Life Success

The Gap: A Communication Tool

The idea of the Gap is one of the most valuable concepts I teach ...

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Accountability, Adaptability, AQ, Business Excellence, Career Success, Communication, Decision Making, Leadership, Life Success

How to Speed Up Your Decision-Making

There is an interesting dichotomy which forms a fundamental aspect of making high-quality decisions ...

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Business Excellence, Career Success, John's Rants, Life Success

Competence or Ignorance?

When I was a young CEO, there was a ritual. Every night I would ...

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Business Excellence, Career Success, Leadership, Life Success

Elements of a Great Leader

Throughout my career, I have had the honor of teaching programs for employees who ...

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