Adaptability, AQ, Business Excellence, Career Success, Decision Making, Leadership, Life Success

The Future of Leadership

It is a lesson I have learned over and over in nearly 30 years ...

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Business Excellence, Career Success, John's Rants, Life Success

What I Wished I Had Learned In College

My good friend, Deepa Tojan, recently posted on LinkedIn that she received an invitation ...

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Business Excellence, Career Success, Communication, Culture, Employee Engagement, Leadership

Four Fundamental Ways to Engage Employees

In my work coaching clients around the world, I am especially focused on how ...

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Business Excellence, Career Success, Communication, Employee Engagement, Innovation & Creativity, Leadership

Dysfunctional Organizational Communications

After three decades as a business improvement consultant, you’d think I would have gotten ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Hire for Attitude

A few years ago, I attended a conference on customer service excellence where I ...

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