July 15, 2024

Maximizing Workforce Confidence and Engagement in 2024 

The Gallup organization just released a fifty-page State of the Global Workforce report for 2024. Here is

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July 8, 2024

A Call to Action for Leaders

Fierce leaders are committed to making a difference. They’re willing to stand up for something important to

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July 1, 2024

Guidance from a Mentor: Valuable Tips for Everyone

A young man I mentor is heading to college. He asked for my advice. I gave him

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June 24, 2024

Unlocking Customer-Centricity: Five Models to Transform Your Business

It is one of my mantras: “Whoever owns the voice of the customer owns the marketplace.” As

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June 17, 2024

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to the power of

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