I recently heard a distinction that stopped me in my tracks: the difference between ...
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Many businesses depend almost exclusively on referrals. A few come to mind right away: ...
It is one of my mantras: “Whoever owns the voice of the customer owns ...
The voice of the customer is everything. It should be a primary focus of ...
Because of my travel schedule (200+ days a year), I go to a lot ...
A good friend of mine that is starting up a new professional services firm ...