Business Excellence, Career Success, Customer Service, Life Success

The Art of Customer Service: Learning from Luxury

In the world of fine dining, service is an art. It’s a testament to ...

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Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

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Accountability, Business Excellence, Career Success, Culture, Leadership, Life Success

Creating a Culture of Accountability

I have just completed my 24th year as an instructor for the Securities Industry ...

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Business Excellence, Career Success, Leadership, Life Success

Thanks for a Job Well Done

Written by Frank Sonnenberg  Why are we surprised when a salesperson knows her stuff? ...

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Business Excellence, Career Success, Communication, Employee Engagement, John's Rants, Leadership, Life Success, Vision

Three Challenges That Many Businesses Face in Turbulent Times

Written by Dr. Oleg Konovalov All businesses face a myriad of problems that, like ...

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