Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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Accountability, Business Excellence, Employee Engagement, High Performance Teams, Winning Culture

Delivering Business Excellence

I recently stayed in the best Best Western in the world. I was in ...

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Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture

Customer Service: It Will Save Or Kill Your Business

About a week ago I got an e-mail from an author I’ve never heard ...

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Business Excellence, John's Rants

Why I Don’t Follow/Tweet/Like You Anymore

People often ask me why I do not post a blog every day – ...

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