Accountability, Business Excellence, Employee Engagement, High Performance Teams, Winning Culture Delivering Business ExcellenceI recently stayed in the best Best Western in the world. I was in ... Read More
Customer Service, Employee Engagement, John's Rants, Winning Culture Ten Business Success IdeasAs I sit here in the lobby of the Marriott in downtown Vancouver, I ... Read More
Book Reviews, Customer Service, John's Rants, Strategy, Winning Culture Customer Service: It Will Save Or Kill Your BusinessAbout a week ago I got an e-mail from an author I’ve never heard ... Read More
Business Excellence, John's Rants Why I Don’t Follow/Tweet/Like You AnymorePeople often ask me why I do not post a blog every day – ... Read More
Customer Service, Employee Engagement, High Performance Teams, Leadership What Do You Expect?During the past several months I have delivered numerous workshops and speeches for clients ... Read More
Branding / Advertising, Business Excellence, Customer Service, John's Rants, Strategy The Secret to Owning Your MarketI have some very strong beliefs about what it takes to run a highly ... Read More