Adaptability, Business Excellence, Career Success, Communication, Customer Service, Leadership, Life Success

The Strategic Power of Customer Relationships

The voice of the customer is everything. It should be a primary focus of ...

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Business Excellence, Career Success, Customer Service, Leadership, Life Success

Extreme Customer Focus

The only sustainable competitive differentiator left to many businesses today is creating a culture ...

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Business Excellence, Career Success, Employee Engagement, High Performance Teams, Leadership, Winning Culture

Why Does Top Talent Pick a Company?

For most businesses today, one of the few sustainable competitive advantages available is the ...

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Accountability, Business Excellence, Career Success, Decision Making, Leadership, Life Success, Uncategorized, Winning Culture

Fierce in the Fortune 500

In my 25+ years as a management consultant, I have had the chance to ...

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Customer Service, Innovation & Creativity, John's Rants, Sales Success, Strategy

How To Get More Customers

Recently I’ve had several friends who own small businesses ask me how to get ...

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